Return and Refund Policy

Return and Refund Policy

Thank you for shopping at CPAP Shop. We want you to be satisfied with your purchase, and we understand that sometimes you may need a return or refund. Please read this policy carefully regarding Return and Refund Policy before making a purchase.

Eligibility for Returns

  • Returns are accepted within 10 calendar days from the date of delivery.

  • To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

  • Opened, used, or personal hygiene products (e.g., masks, cushions that have been removed from packaging) cannot be returned for safety and hygiene reasons.

  • All returns must include original tags and accessories.

How to Request a Return

To request a return:

  1. Contact us within 10 days of delivery at:

  2. Provide your order number and reason for return.

  3. Our support team will issue a Return Authorization (RA) if the return is approved.

Returns sent without prior authorization may be refused.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Return Shipping Costs

  • The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).

Refunds

  • Refunds are processed only after we receive and inspect the returned item.

  • Once approved, refunds will be issued to the original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

Contact Information

If you have questions about orders, returns, or refunds, you can reach us at:

Company Name: CPAP Shop
Phone: +91 8699151087
Email: support@cpapshop.co.in
Address: 1087, Sector 15, Panchkula-134113, Haryana, India
GST Number: 06AMWPB7337B1Z3
Customer Service Opening Hours:
Phone hours available Monday through Saturday, 9:00 AM-8:00 PM IST.
Online chat via WhatsApp available Monday through Saturday, 9:00 AM-6:00 PM IST

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