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Frequently Asked Questions (FAQ) – CPAP Shop
Ordering & Payments
Q: What payment methods do you accept?
We accept all major debit/credit cards, Paytm, Google Pay, and COD.
Q: Can I place an order by phone or email?
At present, orders must be placed securely through our website.
Shipping & Delivery
Q: How much does shipping cost?
- We offer Free Standard Shipping on all prepaid orders across India.
- Cash on Delivery (COD) Fee: A handling fee of ₹49.00 applies to all Cash on Delivery orders.
Q: How fast will I receive my order?
- Orders are processed within 1–2 business days after order confirmation.
- Transit Time: 3–6 business days
- Order cutoff time:5:00 PM (GMT+05:30) India Standard Time (Kolkata)
Q: How do I track my order?
Once dispatched, you’ll receive a tracking number by email.
Returns & Refunds
Q: Can I return an item if I change my mind?
Yes. Unopened, unused items may be returned within 10 days. Customers are responsible for return postage and must keep proof of postage.
Q: What if my item is faulty or arrives damaged?
If an item is faulty, damaged, or incorrect, contact us within 7 days. We’ll provide a prepaid return label and either refund or replace it.
Q: Can I return a mask after trying it?
Due to hygiene laws, opened masks are non-returnable unless faulty.
Customer Support
Q: How can I contact CPAP Shop?
You can reach us by email at support@cpapshop.co.in.
Support hours: Monday–Saturday, 9:00 AM – 8:00 PM (IST time).
